Last Updated: June 26, 2026
At Scotts Mobile Valeting, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.scottsvaleting.com) or use our mobile valeting and detailing services.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Who We Are
Scotts Mobile Valeting is a family-run mobile valeting and detailing business operating in Norfolk, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the “Data Controller” of your personal data.
Website: www.scottsvaleting.com
Contact Email: hello@scottsvaleting.com
Phone: 07985 240347
2. Information We Collect
We may collect and process the following types of personal information:
Identity & Contact Data: Name, email address, phone number, and physical/billing address so we know where to bring our mobile valeting services.
Vehicle Data: Make, model, registration number, and condition of your vehicle to provide accurate quotes and specialised detailing services.
Technical & Usage Data: Your IP address, browser type, and information about how you interact with our website, collected via cookies or basic website analytics.
Communication Data: Information included in any enquiries, emails, or messages you send us via our website contact forms, email, or social media.
3. How We Use Your Information
We use your information lawfully and primarily to fulfil our mobile valeting commitments to you. Specifically, we use it to:
Provide quotes, confirm bookings, and schedule your mobile valeting and detailing appointments.
Drive to your designated location to deliver our services.
Process payments for services rendered.
Respond to your customer support enquiries, feedback, or questions.
Improve our website layout, performance, and customer experience.
Send you operational updates or occasional promotional offers where permitted by law.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases to handle your data:
Performance of a Contract: To fulfil booking requests, visit your premises, and clean your vehicle as requested.
Legitimate Interests: To run, secure, and market our family business efficiently.
Consent: Where you explicitly agree to receive marketing communications or accept cookies on our website.
5. Sharing Your Information
We never sell, rent, or trade your personal information to third parties. We only share your information with trusted service providers who help us run our business, including:
Payment Processors: To process secure card or digital payments.
IT & Website Hosting Providers: To keep our website securely running.
Law Enforcement or Authorities: Only if required by UK law or to protect our legal rights.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements such as keeping tax records of completed bookings.
7. Data Security
We use appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. Access to your data is limited strictly to those who need it to execute your mobile valet.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal information:
The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete information.
The right to erasure: You can request that we delete your personal data under certain conditions.
The right to restrict or object to processing: You can object to us processing your data or ask us to restrict how we use it.
The right to withdraw consent: If you signed up for a promotional plan or newsletter, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at hello@scottsvaleting.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The Last Updated date at the top of this page will change accordingly.
10. Contact Us
If you have any questions or complaints about this Privacy Policy or how we handle your data, please contact us at:
Email: hello@scottsvaleting.com
Phone: 07985 240347
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office at www.ico.org.uk.